Frequently Asked Questions
Everything you need to know about your gear and our service.
What is the typical shipping timeframe for high-end camera gear?
We process all orders within 24 hours. Domestic express shipping typically takes 2-3 business days, while standard ground shipping can take 5-7 business days depending on your location.
Do you offer a warranty on professional electronics?
Yes, all new products come with a full manufacturer's warranty. Additionally, Shuttermaster Pro provides a 1-year limited store warranty on all certified pre-owned equipment.
What is your return policy for opened equipment?
We offer a 14-day return period. To be eligible for a full refund, items must be in original packaging with all accessories and have a shutter count increase of less than 50 frames.
Do you provide technical support for setup and configuration?
Absolutely. Our team of experts is available via live chat and email to assist with firmware updates, lens calibration, and initial configuration of your new gear.
Are international customs duties included in the price?
No, international orders may be subject to import taxes and customs duties levied by the destination country. These fees are the responsibility of the recipient.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm for professional equipment purchases.